Shipping policy

Freight Damage

Products that have visible freight damage must be reported to the carrier and noted on the waybill upon delivery. Pictures are required upon managements request.

Concealed Damage

Products that have concealed damage (only visible after the product is opened) must be reported within 15 days with pictures submitted to customer service.

Missing Items

Any missing product must be reported within 7 days of order delivery via email. Pictures of box labels and or contents may be requested. Missing components of low value ( bolts, retainer plates, etc ) will be shipped at no charge.

Defective Product Policy on Custom Products

Customers are responsible for verifying that their custom products have been made to the specifications given at time of order. We kindly ask that specifications be matched against quotes that were sent to verify accuracy. If the product was not made to the specifications given at time of order, the discrepancy must be reported to the strip-curtains.com customer service team no later than (15) days after receipt of merchandise.

Guarantee Delivery Times and Product ETA's

Because Strip-Curtains.com depends on third party carriers and their services to meet deadlines (ie. UPS overnight or second day), we cannot guarantee 100% on time delivery. We can only offer what our shipping partners offer in terms of delivery ETA. However, if there is a difference in paid delivery time and actual delivery time – a refund for the difference can be applied.Production Eta's are noted on quotes and order agknowlegments and are only best estimates.